How many days do you need to ship my item?
We usually ship within 2-3 business days.
If you do not receive an email confirming the shipment, please contact our service team at firstname.lastname@example.org
How many days do I need to expect my package?
You can refer to our shipping & delivery section in the footer of our website.
Do I pay any custom fees or taxes?
Paying import taxes and customs duties is the duty of the buyer. The buyer is responsible for any import duties or taxes.
Do I have buyer protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
The item you ordered did not arrive within the time promised by the seller.
The item you received was the wrong product.
For more information check Refunds & Returns Policy.
How can I track my order?
You'll receive an email as soon as your order is shipped with your tracking number. Please take in account that your tracking number may take 24/48hrs to be validated.
Send us an email at email@example.com and we will reply as soon as possible.
Our service team usually replies all emails within 24 hours.